Disclosure Statement
Thank you for choosing Golden Life Trading Limited t/as Life and Health GuardiaNZ.
This financial advisory disclosure statement (FADS) contains the disclosures on regulated financial advice that Life and Health GuardiaNZ, and its advisers must provide you.
The FADS explains:
▪ who Life and Health GuardiaNZ is and some information of your financial adviser;
▪ the duties that we owe to you;
▪ the service we provide;
▪ the nature and scope of the advice we can give;
▪ how we may be remunerated;
▪ how your personal information is collected and secured;
▪ the material conflicts of interest that currently exist or that may arise in the future in relation to the advice we can give; and
▪ our service issues and complaints handling and disputes resolution procedures.
About Golden Life Trading Limited
The information in this document is issued by Golden Life Trading Limited t/as Life and Health GuardiaNZ.
Our head office contact details are:
Hamilton, Waikato 3210 - New Zealand
Life and Health GuardiaNZ is a leading provider of insurance services. It is one of the global leader in the design and provision of insurance, reinsurance, risk and employee benefit services.
Life and Health GuardiaNZ is a Financial Advice Provider (FSP1006662) and holds a license issued by the Financial Markets Authority to provide a financial advice service.
About Your Financial Adviser
Your financial adviser’s (FA) name is Susan Gordula (FSP340906)
As a Financial Adviser, it is her duty to abide by the Code of Conduct for Financial Service Providers.
We are by the providers for the services we provide, however, it is you that we work for. To ensure that we put your interests ahead of our own, we follow a 6-step advice process when providing personalised financial advice which is based on your individual goals and needs.
We provide all of our recommendations in writing so that you have the opportunity to ask any questions you might have before implementing any of my advice.
Life and Health GuardiaNZ, and anyone who gives financial advice on our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
About Your Financial Adviser
Life and Health GuardiaNZ, and its advisers that provide regulated suitable financial advice (including your adviser), are required to comply with duties under the Financial Markets Conduct Act 2013 when providing regulated financial advice to retail clients.
These duties include:
▪ meeting the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services;
▪ meeting the standards of ethical behaviour, conduct, and client care set out in the Code of Professional Conduct for Financial Advice Services;
▪ giving priority to our clients’ interests and needs; and
▪ exercising utmost care, diligence, integrity and up-to-date skill in providing suitable financial advice.
Our Services
Personal Risk: (Life, Income, Disability & Health Insurances):
Our recommendation is limited to the products offered by AIA Group
As your insurance broker, you will only receive advice from us that relates to contracts of life, disability and health insurance, including the renewal or variation of the terms or conditions of an existing contract of life, disability and health insurance.
We use our professional judgement in providing advice and arranging insurance cover for you, based on the requirements you have notified us. This means that we may only approach a limited number of insurers in placing your cover.
We cannot guarantee the availability of insurance for your particular risks or the solvency of insurers. Neither Life and Health GuardiaNZ nor any of its advisers provide financial advice in relation to any other financial products nor any valuation relating to your insurance.
Other Service Providers:
I may refer you to other service providers, including Generate KiwiSaver and Generate Managed Funds. Therefore, I need to disclose that if you decide to invest with Generate, I will receive a commission for referring you. The commission is an ongoing payment of 0.125% of your account balance. This fee is paid to me by Generate from the revenue they receive from the fees you pay.
Your Privacy is Protected
All information that you give is collected, stored and used only in accordance with the Privacy Act 2020. We uphold our duty to maintain confidentiality and securely store client information. We will obtain consent before collecting client information. The Financial Markets Authority (FMA) New Zealand reserves the right to view and obtain our client records, for the purpose of auditing our compliance with the FMC Act and regulations.
We share your Personal Information with third parties that we partner with to provide our services. For example, the information we collect will be shared with the chosen insurance provider.
We may also disclose your Personal Information to abide with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Visit our website www.goldenlifeguardianz.co.nz or contact us by email at susan@goldenlifeguardianz.co.nz for more information about our privacy practices, questions and complaints.
Our Remuneration as a Financial Adviser
Life and Health GuardiaNZ does not charge fees to you, however, we will receive commission and remuneration from the insurance provider/companies who issue your policy. The commission is calculated based on the percentage of the premium price. For more information, please refer to your Adviser’s Disclosure Statement.
We’ll receive commissions from the relevant insurance company if you take out insurance following our advice. The commissions are between 30% and 120% for health insurance and between 150% and 200% for personal risk insurance based on the first year's premiums of your policy. The amount depends on which insurance company and which insurance policy you choose. We also receive a renewal commission of between 5% and 10% of the premium for each subsequent year the policy remains in force.
Conflict of Interest
We take any perceived or real conflicts of interest very seriously and have a dedicated policy and procedure for dealing with such issues whereby we avoid, disclose and/or manage any conflicts so that our client’s interests are placed first and foremost.
We manage all conflicts of interest, ensuring our financial advisers prioritise your interests above their own, by following an advice process that ensures our recommendations are made on the basis of your needs and circumstances. All of our financial advisers complete training to understand and manage conflicts of interest. We maintain a register of conflicts of interests and any gifts and other incentives that we may receive. We review our compliance programme annually.
If our financial adviser has a conflict of interest in circumstances where financial advice has been provided to more than one client who may have a dispute later on, we will clearly disclose the conflict of interest to the clients and will refer one of them to another financial adviser who may be able to assist them without prejudice.
How to Raise a Concern or Complaint About My Advice
At Golden Life Trading Limited, we take great pride in offering professional financial advice with the highest standards of care, diligence, integrity, and the most current skills. If you are not satisfied with the service provided by Golden Life Trading Limited or our financial advisers, please reach out to us or email complaints@fairwayresolution.com. We have an internal complaints process dedicated to investigating your concerns promptly and fairly.
Should you feel that your complaint has not been satisfactorily resolved, you may contact the FairWay Resolution Limited at www.fairwayresolution.com This service is free of charge, and you can reach out to them at:
FairWay Resolution Limited,
Complaints Investigator, PO Box 2272, Wellington 6140, New Zealand
0800 77 44 22
complaints@fairwayresolution.com
You have the right to escalate your complaint to the Financial Markets Authority (FMA). You can find details about the FMA complaints process on their website (www.fma.govt.nz). They can also be reached at:
Financial Markets Authority,
Level 2, 1 Grey Street, PO Box 1179, Wellington 6140
04 4729830
www.fma.govt.nz/contact/make-a-complaint/
SUMMARY
Please note that Golden Life Trading Limited is an independent insurance agency, we work on your behalf to find the best possible price and coverage for your unique circumstances. We care in supporting your lifestyle by helping you protect your assets and secure you and your families’ future.
Should you require further information, or have any questions or concerns please do not hesitate to contact me. I’m here to provide guidance and help with any queries you may have.
Warm regards,
Susan Gordula
Financial Adviser
Golden Life Trading Limited
Hamilton, Waikato 3210 - New Zealand
Call: 021 187 2350
Connect With Us
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